bd1o Privacy Policy

01 Introduction and Applicability

bd1o ("we", "our") is a trusted online casino and sports betting platform in Bangladesh. This privacy policy explains what information we collect about you when you register, log in, play games, or use any other service on our website bd1o.lat, how that information is used, and what steps we take to protect your privacy.

This policy applies to all users of bd1o — regardless of which part of Bangladesh they access the service from. By using our services, you are agreeing to all the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

bd1o reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you as far as reasonably possible. The updated policy will take effect from the date it is published.

02 What Information We Collect

bd1o collects information from users in various ways. The information listed below is essential for us to provide our services:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (where identity verification is required)

2.2 Financial Information

To complete deposit and withdrawal processes, we collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Win and loss records and bonus usage details

2.3 Technical Information

When you access our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Page visit times and session information
• Data collected through cookies and similar tracking technologies
• Referral source and navigation patterns

2.4 Communication-Related Information

When you contact us through our live chat support or by email, your messages and related information are stored. This helps us improve our service quality and assists in resolving disputes.

03 Purpose of Data Use

bd1o uses your information only for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To facilitate gameplay, betting, and deposit and withdrawal processes.
• Age verification: To confirm that only those aged 21 or above are using the platform.
• Security and fraud prevention: To detect and prevent unauthorized access to accounts and fraudulent activity.
• Customer support: To resolve your issues and queries.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To identify unusual gaming patterns and support your wellbeing.
• Platform improvement: To conduct analysis for the purpose of improving user experience and service quality.
• Bonus and promotional communications: To send relevant offers based on your preferences and activity (you may opt out of this at any time).

04 Cookies and Tracking Technologies

bd1o uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytics cookies: Used to analyze website usage and improve our services.
• Performance cookies: Help detect page load speeds and errors.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some functionality of the platform.

05 Data Sharing and Disclosure

bd1o never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure maintenance, and client support technology. These partners receive only the information necessary to carry out their specific tasks and may not use it for any other purpose.

5.2 Legal Obligations

We may be required to provide information to relevant authorities as required by a court order, government directive, or legal process. In such cases, we will endeavor to notify you as far as reasonably possible, if permitted by law.

5.3 Security and Fraud Prevention

We may share information with security companies or relevant authorities to detect and prevent fraudulent activity, money laundering, or other illegal activity.

5.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will also be bound by the terms of this privacy policy.

06 Data Security Measures

bd1o has adopted industry-standard technical and organizational measures to ensure the security of your personal and financial information:

• SSL encryption: All data transmitted on our platform is protected by SSL/TLS encryption, which prevents third parties from intercepting it.
• Data encryption: Stored sensitive information — particularly passwords and financial data — is kept in encrypted form.
• Access controls: Only authorized personnel may access specific information as required.
• Regular security audits: Regular security audits are conducted on our systems.
• Two-factor verification: Additional verification measures are in place to prevent unauthorized access to accounts.
• Firewall and intrusion detection: Our network infrastructure is monitored at all times.

Please note that no method of transmitting information over the internet is 100% secure. We use the highest industry-standard protections, but we cannot guarantee complete security.

07 Data Retention Period

bd1o retains your information only for as long as it is necessary or legally required:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Information required for legal obligations and financial records is retained for the specified period.
• Transaction records: Financial transaction data may need to be retained for an extended period — in accordance with legal requirements.
• Inactive accounts: Information for accounts that have been inactive for a long period may be reviewed and deleted where necessary for security reasons.

Once the need to retain information has ended, we delete or deactivate it securely.

08 Your Rights

bd1o respects your rights regarding your information. You have the following rights:

8.1 Right of Access

You may request at any time to find out what information we hold about you.

8.2 Right to Correction

If your information contains any inaccuracies or is incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Opting Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. To do so, contact our support team. Please note that essential account-related messages cannot be stopped.

To exercise these rights, contact us at: [email protected] or through our 24/7 live chat support.

09 Protection of Minors

bd1o strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is an essential step in our registration process. If we have credible evidence that a user is under 21 years of age, we will immediately close their account and delete the information collected. If you believe a minor is using our platform, please contact us.

10 Third-Party Links and Services

Our platform may use some third-party services, such as payment gateways. These third parties have their own privacy policies, and bd1o is not responsible for their data practices.

When you use the services of bKash, Nagad, Rocket, or Upay during payment processing, the respective organization's own privacy policy applies. We encourage you to read the privacy policy of the relevant service.

11 International Data Transfers

bd1o primarily serves users based in Bangladesh. However, our server infrastructure may be located in various regions. For any international data transfer, we ensure that the recipient organization complies with appropriate data protection standards.

We are committed to ensuring the protection of your information in all circumstances, regardless of where it is processed.

12 Policy Changes

bd1o reserves the right to change or update this privacy policy at any time. For significant changes, we will post a notice on the platform and/or notify you at your registered email address.

The updated policy will take effect from the date it is published. If you continue to use the service after any changes, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.

13 Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live chat: Support is available in Bengali 24 hours a day, 7 days a week

We will do our best to process your request as quickly and carefully as possible. Your privacy is very important to us and we are committed to always being responsible with your trust and confidence.

We are always ready to keep your experience at bd1o safe and enjoyable. For more information, visit our FAQ page or Responsible Gaming page.